Contacts

How to get an answer faster

Telegram is the quickest way, and it is also the easiest place to send a photo of a label or a screenshot of an order. E-mail to info@fire-racing.com is read within one working day; messages sent at the weekend are answered on Monday morning. Every way to reach us is collected in the contacts panel on this page, and the enquiry form is below.

If you would rather we called you, leave your name and number in the “Call me back” form at the bottom of the page and choose how to reply: by phone or by message.

So that the answer arrives straight away rather than after follow-up questions, please include:

• the order number — if the question is about an order already placed;
• the model and size — if the question is about availability or fit;
• height and girths — if you are unsure of the size: we will name it for the specific model.

Common questions

Delivery times and costs, the payment procedure and what happens after checkout are on the Delivery and payment page. Exchange, return and garment care are on the Exchange and returns page. Measurements and both size charts are on the Size guide page.

Collection point

An order placed for pickup waits three days from confirmation. The size can be tried on and exchanged on the spot, if it is in stock. We agree the address and the time on Telegram when we confirm the order.